Last updated: [2026/02/18]
At PetParadise Hub, we are committed to providing responsive and reliable customer support. If you have any questions about your order, products, or policies, please contact us using the information below.
Email: support@petparadisehub.com
Response Time: 24–48 business hours
Phone Support: Not available at this time
look: Our support team responds via email to ensure all inquiries are properly documented and handled efficiently.
PetParadise Hub
243-0813
Tsumada Higashi, Atsugi
Kanagawa, Japan
Our customer support team operates during standard business days.
Monday–Friday
Excluding public holidays
Messages received outside business hours will be answered on the next business day.
To help us assist you faster, please include:
Your order number
The email used at checkout
A clear description of your issue
Photos or videos if reporting a damaged or incorrect item
