At PetParadise Hub, we strive to provide high-quality products and a smooth shopping experience. Please review our refund and return policy carefully before placing an order.
Orders can only be canceled before they are processed.
Our order processing time is 1–3 business days. Once an order has been processed or shipped, it can no longer be canceled.
If you need to cancel your order, please contact us as soon as possible.
If a refund is approved, the refund will be issued to the original payment method.
Please allow up to 7 business days for the refund to appear in your account, depending on your payment provider.
We do not offer product exchanges.
If you experience an issue with your order, please contact our support team so we can review the situation and provide an appropriate solution.
If your product arrives damaged, please contact us within 30 days of delivery.
To help us process your request, please provide:
Clear photos or videos showing the damaged product
A brief description of the issue
If the damage is confirmed, we may offer a replacement or refund, depending on the situation.
Minor issues such as small scratches, slight wrinkles, or cosmetic packaging damage caused by international shipping may not qualify for a refund.
If you receive an incorrect item or if part of your order is missing, please contact us within 30 days of delivery.
You may be asked to provide:
Photos of the item received
A description of the issue
Once verified, we may offer a replacement or refund depending on the case.
If tracking information shows that your package was successfully delivered, we may not be able to offer a refund.
If you believe your package was not received, we recommend:
Checking with household members or neighbors
Contacting your local postal service
Checking your delivery address provided at checkout
In some cases, an official non-delivery confirmation from the local postal service may be required.
Delivery times may vary due to factors outside our control, including:
Customs inspections
Weather conditions
International logistics delays
Carrier disruptions
We appreciate your patience if shipping delays occur.
Customers are responsible for providing the correct shipping address at checkout.
If an incorrect or incomplete address is provided and the package cannot be delivered, we may not be able to offer a refund.
If a delivery attempt is made and the package is not collected or accepted, it may be returned or discarded by the carrier. In such cases, refunds may not be available.
We are not responsible for delays or damages caused by events outside our control, including but not limited to:
Natural disasters
International disruptions
Customs inspections
Postal strikes
Severe weather conditions
If you have any questions about this Refund Policy or need assistance with your order, please contact us:
Email: support@petparadisehub.com
