Last updated: [2026/02/18]
This page provides the legally required business information for PetParadise Hub in accordance with Japan’s Act on Specified Commercial Transactions and applicable international e-commerce regulations.
Business Name: PetParadise Hub
Representative: Fernandes Iwasaki Diego Hideyuki
Business Address:
243-0813
Tsumada Higashi, Atsugi
Kanagawa, Japan
Email: support@petparadisehub.com
Phone: Not available (support provided via email)
All product prices are displayed on each product page in the currency shown at checkout.
Prices are subject to change without prior notice.
Customers may be responsible for:
Customs duties
Import taxes
Local handling fees
These charges, if applicable, are determined by the destination country and are the customer’s responsibility.
We accept secure payment methods shown at checkout. Orders are processed only after full payment is successfully received.
Payment is charged at the time the order is placed.
Orders are processed within 1–3 business days (excluding weekends and public holidays).
Estimated delivery time: 7–20 business days
Shipping times are estimates and may vary depending on:
Destination
Customs clearance
Weather conditions
Carrier delays
Holidays or peak seasons
Remote delivery locations
Delivery dates are not guaranteed.
We offer free worldwide shipping on all eligible orders.
Some products may not be available for shipping to certain regions due to warehouse or carrier limitations. If an item cannot be shipped, the order will be canceled and fully refunded.
Orders may be canceled only before processing begins.
Once an order has been processed or shipped, cancellation cannot be guaranteed.
Returns and refunds are handled in accordance with our Return & Refund Policy.
Customers must contact support before returning any item.
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery at:
Please include photo or video evidence when applicable.
To the maximum extent permitted by law, PetParadise Hub is not liable for delays or losses caused by:
Shipping carriers
Customs processing
Weather events
Incorrect customer-provided address
Events beyond our reasonable control (force majeure)
Nothing in this section limits consumer rights that cannot be excluded under applicable law.
PetParadise Hub
Representative: Fernandes Iwasaki Diego Hideyuki
Email: support@petparadisehub.com
Address:
243-0813
Tsumada Higashi, Atsugi
Kanagawa, Japan
Support response time: 24–48 business hours
