Last updated: [2026/02/18]
At PetParadise Hub, we are committed to delivering your orders quickly and efficiently. Please review our shipping policy carefully before placing your order.
We are proud to offer FREE worldwide shipping on all orders.
No minimum purchase required
Available to most countries worldwide
Shipping availability may vary by product and location
If an item cannot be shipped to your location, we will notify you and issue a full refund.
Processing time: 1–3 business days
Orders are processed Monday–Friday (excluding holidays)
You will receive a confirmation email once your order has shipped
Please note that processing time is separate from shipping time.
Standard delivery: 7–20 business days
Shipping times may vary depending on:
Destination country
Customs processing
Local carrier performance
Weather conditions
Holidays or peak seasons
Remote delivery locations
Delivery estimates are not guaranteed.
While we work closely with our logistics partners, PetParadise Hub is not responsible for delays caused by:
Weather conditions
Customs clearance
Carrier disruptions
Holidays
Incorrect or incomplete shipping address
Remote or difficult-to-deliver locations
Events outside our control
If your order appears lost or has not been delivered within the expected timeframe, please contact us.
Email: support@petparadisehub.com
Response time: 24–48 business hours
We will investigate the issue and assist with a resolution when possible.
Some products may not be eligible for worldwide shipping due to warehouse location or shipping restrictions.
If you place an order for an item that cannot be shipped to your address:
We will cancel the order
You will receive a full refund
You will be notified by email
Orders may be canceled only before processing begins
Once an order has been processed or shipped, cancellation is no longer possible
Please review your shipping details carefully before placing your order.
Customers are responsible for providing accurate shipping information at checkout.
PetParadise Hub is not responsible for orders delivered to an incorrect address provided by the customer.
If you have any questions about shipping, please contact:
PetParadise Hub Support
Email: support@petparadisehub.com
Response time: 24–48 business hours
